Customer service and satisfaction is our main concern; because of that... all merchandise in re-sellable condition may be returned for refund within 4 weeks of purchase when accompanied by your receipt. If used and found defective, we will exchange within 2 months of the purchase date when accompanied by your receipt. Save your packing slip and manufacturers warranty together with SCOUTMAN SUPPY sales receipt and sales invoice. After 3 months, if there is a problem NOT caused by normal wear and tear, you should contact the manufacturer.
SCOUTMAN SUPPLY will only accept merchandise which has been carefully wrapped and returned PARCEL POST. Parcels must be returned shipping charges prepaid. C.O.D. returns can not be accepted and will be returned with the name, address, and zip code of the person who placed the order. Contact us if you are looking for refund, exchange, or repair. SCOUTMAN SUPPLY will refund postage due to shipping errors or defective merchandise. We will return ship via surface delivery.

RETURN AUTHORIZATION:

1. Customers wishing to return merchandise must, first, contact SCOUTMAN SUPPLY
   and obtain a "RETURN AUTHORIZATION" (RA) number. RA numbers are valid
   for 30 days from the day of issuance and must be obtained within 30 days of ship date.
2. Defective merchandise must be returned with "return" transportation paid.. Deductions are
   not allowed for freight.
3. Obsolete, shelf worn, or shelf damaged merchandise will NOT be accepted.
4. Returned merchandise that is found to NOT be defective will be subj ect to a 10% re-stocking
   fee. The basis for the SCOUTMAN SUPPLY credit memo will be our receiving records
   and the purchase price of each item returned as determined from SCOUTMAN SUPPLY
   records.

RETURN CONDITION:

1. Defective upon shipment--------- Credit cost of items or replacement
2. Refused delivery----------- Credit for cost of item(s) minus 20% or $ 10.00 restocking fee*
3. Accepted delivery------ Credit for cost of item(s) minus 20%-100% re-stocking fee*
4. Damaged, missing parts------ non-returnable

** SCOUTMAN SUPPLY reserves the right to evaluate product return condition and assess re-stocking fees at its own discretion.
Mail returns to: SCOUTMAN SUPPLY INC. P.O. Box 9200 Wichita, Kansas 67277 ATT: Return Department
REFUNDS:
If your purchase was made using a credit card, that card will be issued a refund which will appear on your card statement. Purchases made by check or money order will be issued a refund check sent under separate cover.

EXCHANGES:
Exchanges of purchases made by credit card will be credited back to the card. The replacement item will be re-billed.

REPAIRS:
Return shipping on defective merchandise may be reimbursed up to the original shipping cost of the item (excluding the handling fee). Packages must have RA number written visibly on the shipping box with a brief description of the product defect inside. ALL items MUST BE RETURNED IN THE ORIGINAL PACKAGING. SCOUTMAN SUPPLY IS NOT RESPONSIBLE FOR ANY ITEM NOT RECEIVED AT ITS WAREHOUSE. Allow 10-14 business days for processing returns. SCOUTMAN SUPPLY DOES NOT HANDLE REPAIRS.

BEST PRICE GUARANTEE

Here are two more reasons for you to shop at SCOUTMAN SUPPLY!
If you are about to make a purchase and discover a lower price than ours, let us know and we'll match that price on the spot.
Have you already, bought it? We'll refund you the price difference, plus an additional 10% of the difference-up to 30 days after your purchase (14 days for backpacks, lanterns, stoves, sleeping bags, tents).
Just send, in proof, of a retail competitor's price on the same available brand and model (plus your original SCOUTMAN SUPPLY receipt, if applicable). Then, we'll do the rest.
Exclusions apply. See details below.
EXCLUSIONS:
The SCOUTMAN SUPPLY Price Guarantee does not apply to competitor's free offers, limited quantity items, open-box, clearance or closeout products, mail-in incentives, financing or bundle offers. The policy does not apply to typographical errors or a competitor's price that results from a price match.

What is considered "verifiable proof" of price?
The best way to show proof of price is to send the competitor's current ad, which shows the price of the item you wish us to match and the dates for which the price is valid. If the current ad is not available, we reserve the right to call the competitor's store to verify the lower price and availability of the item.

How do you handle a price match if the SCOUTMAN SUPPLY price includes a rebate, gift card, or other promotional offer?
Our purchase price is calculated by deducting the value of all discounts, free items and mail-in rebates when determining our purchase price. Simply put, a refund or price match will be based on the purchase price at SCOUTMAN SUPPLY after all discounts and promotions are applied.
We offer you the choice between the SCOUTMAN SUPPLY purchase price or the competitor's price. (See details below for how we handle competitor rebates.) If you choose a competitor's price, applicable SCOUTMAN SUPPLY rebates will no longer apply and will not be fulfilled. Free items received during the original purchase must either be returned or their value paid for. This applies to "packages" or "bundle rebates" as well. If you choose the competitor's offer, the entire original package or bundle rebate is invalid.
If you prefer a current SCOUTMAN SUPPLY offer instead of your original SCOUTMAN SUPPLY offer, you must accept either the entire current offer, or your entire original offer. You may not, for example, receive both a current advertised sale price and a rebate that was in effect at the time of your original purchase but is no longer available. You may choose the offer that is best for you.

What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a retailer will advertise a very low price for a product but have only limited quantities in stock. If the item is out of stock or the competitor has limited quantities of an item, then the product is not eligible for price matching.

How do you handle a price match if the Competitor's price includes a rebate, gift card or other promotional offer?
The competitor's purchase price is calculated by deducting instant discounts taken at the register such as instant rebates. Mail-in rebates and other deferred savings are not deducted from the competitor's purchase price.

What does it mean not to match a competitor's price that results in a price match? SCOUTMAN SUPPLY will not price match to a competitor's price that has already been reduced by a price match to another retailer. We do not allow "stacking" of multiple offers (e.g., free items, plus price matching, plus rebates, etc.).

Are SCOUTMAN SUPPLY services eligible for price matching?
Due to the differences in services being performed, SCOUTMAN SUPPLY does not match competitor's service prices. This includes, but is not limited to, services such as delivery.

Can I have my price match request processed over the phone or online?
We currently are not able to process your claim over the phone or online.